24 Hours After-Sales Service
Free Technical support(including): free at-port training regarding the chemical reagent preparation, application and physical test laboratory installment and ect.
Responding time: upon receiving user’s notification, we ensure 24-hour after-sales technical support.
Accessories: necessary accesories are provided together with products to customers.
Free technical training: integrative and normative technology training is available for free to customers by our technical personnel to ensure they are skilled in regular operations of hardware and software of products and they are able to estimate and solve small problems.
Telephone investigation: our after-sales team will phone the user every month during the warranty period to follow up the working condition of the products, and to discover and solve problems, if necessary.
Site instruction service of installation is available.